Rob Steiner

Background

About Rob Steiner

I turn complex technical content into clear, actionable knowledge - for human readers and AI agents alike. With 20+ years of documentation and learning development experience across Fortune 500 companies and freelance clients, I specialize in making technical information work harder: easier to find, easier to act on, and structured to power the AI-assisted tools that modern organizations depend on. What I bring to your team or project: Knowledge management & governance: I own the full content lifecycle: intake, writing, SME review, auditing, maintenance, and sunsetting. I build governance standards that keep knowledge bases accurate, consistent, and scalable over time. AI-ready content architecture: I apply RAG (Retrieval-Augmented Generation) grounding principles - hierarchical structure, document chunking, metadata, and clear topic boundaries - so your content performs well in AI search, agent assist, and recommendation systems. Technical writing across every format: User guides, API documentation, release notes, internal runbooks, online help, job aids, policy & procedure manuals, e-learning, and demo videos. I write for audiences ranging from engineers to end users. Cross-functional collaboration: I work closely with Product, Engineering, Support, and Operations teams to translate complex technical concepts into accessible, audience-ready guidance - on tight deadlines and in Agile environments. AI tools in practice: I use Claude, ChatGPT, Google Gemini, and Atlassian Rovo to accelerate drafting, auditing, and content optimization, while maintaining a quality-first approach to output accuracy. Industries & environments: Cloud-native SaaS, financial technology, retail & e-commerce, banking, local government technology, and freelance/small business. Tools I know well: Confluence, Jira, Google Workspace, Microsoft Office, RoboHelp, Articulate, Adobe Captivate, Camtasia, Figma, Aha, SnagIt, WordPress, SharePoint, HTML/CSS, Markdown, DITA, XML. Certifications: Google Generative AI Leader | Google Cloud Digital Leader | AWS Certified Cloud Practitioner | Information Mapping Whether you need a knowledge base rebuilt from the ground up, a content governance framework established, or a skilled writer who can hit the ground running - let's connect. robsteiner01@gmail.com | robsteiner.net/pro