Rob Tate

Background

About Rob Tate

DMA Group is a specialist property services provider delivering building maintenance, projects and energy services to building owners, occupiers and managers across London and the South East. We’re privately owned with 220 years of proud history underpinned by strong people, community and social values. My 20+ years of experience in the industry have enabled me to work with customers to define and build solutions that have transformed their service experience, efficiency and performance outcomes. I advise on best practice solutions and procurement routes to fit any size of organisation and budget. We operate in hospitality, hotels, charities, prime & super prime residences, commercial & industrial sites, offices, banking & finance, residential homes, schools, academies, colleges, and universities as well as local govt, healthcare and the police. ’ Low customer satisfaction has plagued our industry for years. Increasing numbers of our customers have come to us after terminating their maintenance contracts with the UK’s largest providers. Why? Because they wanted better, and we had accepted that we were part of the problem and had defined exactly what needed to be fixed? Materially improving efficiency and customer service at scale required new, tech-enabled process automation supported by live, end-to-end data visibility. But having used most mainstream CAFM systems for over 20 years, we knew they weren’t the answer. So, we developed our own platform, called ®. It's transformed our back-office efficiency by 50%, our engineers are twice as efficient, and there's still more to come. Our customers are using the same live data, so we’re also revolutionising their experience and efficiency? • Even when you changed providers you probably got more of the same? • You know that smart technology can help, but you’re unsure how, because everyone uses CAFM systems? • You want performance data without lag or masking of facts? • You want to efficiently manage by exception, but never want to miss anything important? • You want access to what you need at any time and know it’s just a few clicks away, wherever you are and on any device? • You want a trusted partner who guarantees continuous improvement. • You want to achieve net zero but are unsure where to start? If the answer is yes, then please contact us for a confidential, exploratory chat. 07738 785052 rob.tate@.