Robbert Nakken
Senior Service & Technical Operations Manager at Juniper Networks
Based in Amsterdam, Netherlands
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Seniority
Other
Department
Other
Location
Amsterdam
Industry
Software Development
Company size
10K
Contact information
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r•••••••@juniper.net
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Background
About Robbert Nakken
Trustworthy and results-driven service leader with 20+ years of experience managing large-scale, international technical operations across EMEA and APAC. Expert in building high-performing, culturally diverse teams and leading customer-centric support programs in mission-critical environments. Known for a people-first leadership style, strategic thinking, and delivering scalable service operations aligned with business goals. Strong track record in process optimization, technical program design, and partner collaboration. My focus: delivering scalable, customer-centric service operations that improve performance, reduce friction, and strengthen business outcomes. Core Competences: • Inclusive Leadership & Team Building • Global Service & Support Operations • Customer focussed mindset • ITIL-Aligned Process Optimization • KPI & SLA Management • Enterprise Networking • Escalation Management & Service Assurance • Partner Program Design & Review • Cross-Functional Collaboration
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