Robbert Seeger

Background

About Robbert Seeger

Owner of Seeger CX consultancy since 2022. My first three assignments are at Mediq, where I helped building a CX and customer service roadmap, and to set up a new operating model to manage their devices and non devices chains more effectively. I thoroughly enjoy being able to apply my business and operations acumen at Mediq, and potentially with other customers. I can grasp your opportunities for improvement quickly, make a plan, get endorsement, make it happen. Topics can be various: Operations at large, CX / customer service related, SCM, people engagement, strategic re-orientations, transformation programs, post merger integrations, due diligence.Topics like building effective teams, diversity and inclusion, and coaching (executive, career, personal) are close to my heart.Contact me through LinkedIn or by email for consultancy, a quick scan, a transformation program, an interim or fractional assignment.Previously Global Service and Customer Engagement Leader and end-to-end Global Supply Chain and Operations Leader at Philips' consumer business. I spent 23 years abroad (largely in Asia and Europe) as a member of various Management Teams, building in-depth insights into all markets. I have a track record of developing engaged, empowered, winning teams across functions, sites, countries and cultures. My teams nurture win-win partnerships with customers and top-tier service providers. In any assignment I focus on customers and employees, I lead change and deliver results in a humble and engaging way.Specialties: NPS, customer engagement, people engagement, service parts business management, refurbishment business, outsourcing, supplier collaboration, global Sales and Operations Planning, customer collaboration; business and supply chain model re-engineering, LEAN.