Robert A Morgan

Background

About Robert A Morgan

Highly motivated service-oriented Technology Support Professional with expertise in the area of electronics. Possesses strong knowledge of commonly-used tech support concepts, practices, and procedures. Driven, trusted, a customer-focused technician with extensive experience in positions of increasing responsibility. Organized, self-directed with demonstrated ability to grow within an organization. Able to refurbish equipment maximizing company resources. Proven skills in advanced complex troubleshooting with quick turnaround time. Delivers a high level of customer service. Works well in a team environment and can effectively prioritize a demanding workload and work independently and identify potentially more effective methods of the work operation. • Knowledge, Maintains, analyzes, troubleshoots, and repairs with any wide of electronics. • Creative, extreme quick troubleshooter. • Software/Hardware support specialist. • Operating a wide range of platforms. • Identifies, analyzes, and repairs product failures, orders, and replaces parts as needed. • Deskside Support experience including desktops, laptops, printers, and any electronics break-fix. • Document, maintain, upgrade or replace hardware and software systems also electronics. • Extensive knowledge of Anti-Virus, Anti-Spyware, Anti-Malware, and Diagnostic software. • Backup System. • Run and Created cloning storage image. • Read and write blueprints, wiring diagrams, schematic drawings, layouts. • Knowledge varies of the Soldering/Desoldering. • Refurbishment Technician • Working knowledge of most wide testing equipment • Proven Analytical problem-solving skills • Much More.