Robert Aavik
Cx Insight Manager at Bolt
Based in Tartu, Estonia
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Seniority
Other
Department
Other
Location
Tartu
Industry
Software Development
Company size
15K
Contact information
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r•••••••@bolt.eu
Phone
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Background
About Robert Aavik
A results-oriented customer success leader with extensive experience building strategies that enhance customer retention and drive net revenue growth. Proven track record in translating complex user needs into scalable, data-informed solutions. Commercially-driven leader with direct experience owning a P&L, influencing management as well as cross-functional teams, delivering €5M+ in savings, and leading teams of analysts and program managers. Demonstrated remarkable success in managing the Refunds domain, creating a solid decision-making model to assess each refund case for the best outcome, ensuring fair, reasonable and compliant outcomes for all parties.
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