Seniority
Staff
Department
General Business & Management
Location
Sainte-Catherine
Industry
Banking
Company size
4.6K
Contact information
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r•••••••@bdc.ca
Phone
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Background
About Robert Aithnard
Goal oriented with years of experience in the implementation of IT operations processes and procedure. Very good knowledge of IT Service management, and certified ITIL V3 Expert and ITIL4 MP. Proven ability to work independently as well as manage a team of professionals. A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support. Specialties: IT Services Management,Strategy Definition and Ownership,Leadership,Service Delivery,Production Analyst,Process Implementation & Optimization,Service Operations Processes and functions,SLA Management,Change Management, Incident Management, Problem Management, Disaster Recovery, Capacity planning
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