Robert Alfaro

Background

About Robert Alfaro

I have been with Lisle Violin Shop, June 2008. I started my employment as a temporary part time employee, in the position of staff assistant. I assisted all departments, in order meet deadlines. Between June 2008 - July 2011, I worked as a sales staff member in the retail part of the business. In August 2009, I was named the warehouse manager of Lisle Violin Shop. Responsibilities were, but not limited to, maintain inventory logs and control, pick up or drop off items, conduct maintenance checks and routines on company vehicles during the holidays. On August 2011, I was named operations manager of Lisle Violin Shop. Moving forward, my roles as part of the sales team were cut in half and my focus shifted on my warehouse duties and other departments, ensuring projects were to meet deadlines, coordinate deliveries of merchandise and monitored work environment to enforce a positive attitude, motivating employees during our busiest times of year. On October 2016, I was named sales manager of Lisle Violin Shop, Pasadena location. Lisle Violin Shop hired a warehouse manager to fill the void and my focus shifted to sales manager and maintaining my operations duties and responsibilities. As operations manager, my duties were to still oversee warehouse operations. Our business is successful if our rental program is successful, My duties were to oversee a team of sales staff members to ensure our goals and expectations were aligned. Providing customer service is number one priority. Word of mouth is very powerful and my goal was to treat every customer we encountered, as it was our first impression. Regardless, of the customer's time with Lisle. My duties were to oversee the customer interactions/conflicts and make sure my team was following our policies and procedures. On January 2020, I promoted my assistant sales manager to the sales manager role. This was done in large part of having 4 shop locations and a warehouse, my operations responsibilities needed 100 percent of my attention. During the duration of working as the operations manager, I worked closely with the Director of Business Operations/HR on daily/weekly communications on completion of projects. Responsible for cost control of shop purchasing, such as supplies, mechanical work on our company fleet of vehicles and employee overtime.