Robert Amey
Client Services Team Lead at Durham District School Board
Based in Canada
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Seniority
Manager
Department
Customer/Client Service
Location
Canada
Industry
Education Administration Programs
Company size
4.6K
Contact information
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r•••••••@ddsb.ca
Phone
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Background
About Robert Amey
Proven expertise in supporting and optimizing performance of workstations, peripherals, operating systems, networks, systems, hardware and software including installation, configuration and preventative maintenance - Ability to lead and manage Projects effectively and on time, while working independently and within a team - Strong IT Asset Management skills - Strong communication, interpersonal and organizational skills - Experience with VPN, SMS, Citrix, Office Communicator and Lync - Strong understanding of Microsoft Active Directory, user profiles and policy management - Provided service focused technical support to achieve effective troubleshooting, efficient resolution of issues and maximum customer satisfaction - Knowledgeable in multiple operating systems (XP/Vista/7) on a variety of desktop (IBM/Dell) and mobile platforms (BB5/BB10/iOS/Android)- Expert in Microsoft Office (2003/2007/2010)- Resolved network connectivity issues through cable patching, firewall rules, and static IP assignments
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