Robert Andrews

Background

About Robert Andrews

Former D1 athlete turned sportsbook operations leader, bringing a competitor's mindset to customer excellence.As a Sportsbook Manager at FanDuel, I oversee operations for the only private sportsbook in the US—a role that combines my passion for sports with my commitment to delivering exceptional customer experiences. With 7 years of sportsbook management experience, I understand both sides of the game: the thrill of competition and the precision required in operations.My journey began on the baseball diamond as a professional player in the Arizona Diamondbacks organization and as a Division 1 student-athlete at VCU. That competitive drive now fuels my approach to sportsbook management, where every decision impacts both customer satisfaction and business outcomes.Key experience:• 7+ years in sportsbook management and customer service at FanDuel• 10+ years in luxury hospitality at the Greenbrier Resort• Former professional baseball player with firsthand understanding of sports culture• Proven track record in operations management for high-stakes environmentsThe sports industry taught me that winning isn't just about the final score—it's about consistency, preparation, and putting the team (and customers) first. As Shep Hyken says,"Satisfaction is a rating, loyalty is a brand." I'm passionate about building that loyalty through operational excellence.Let's connect if you're interested in discussing sportsbook operations, customer experience strategy, or the intersection of sports and business.