Robert Brangenberg
Technical Project Director at The Sequel Group
Based in New York, United States
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Seniority
Director
Department
Information Technology
Location
New York
Industry
IT Services and IT Consulting
Company size
18
Contact information
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r•••••••@thesequelgroup.com
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Background
About Robert Brangenberg
11 years experience in audio/visual, conferencing and help desk management • Managed and maintained relationships with Fortune-500 clients • Tracked team metrics to provide strategic analysis • Exceptional technical knowledge; ability to troubleshoot and resolve complex issues • Wrote and implemented processes and procedures to improve efficiency and effectiveness • Implemented CRM systems to streamline and automate workflows • Oversaw business revenue, profitability and growth • Consistently promoted over past 10+ years of employment at Yorktel & myVRM • Took on Global Director role and single-handedly addressed the restructure and reassessment of multi-functional help desk servicing fortune-500 clients; implemented staff and process changes. • Saved company thousands of dollars in wasteful spending towards salaries that did not meet market value; created new salary bands in line with current industry standards. • Streamlined communications with sales team to ensure that price quotes customers received were true estimates of work involved. • Implemented a CRM system, customer portal, software repository and Intranet within three months of starting at myVRM. • Reduced development costs by over 55% while still maintaining quality output and meeting client demands.
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