Robert Britt

Background

About Robert Britt

In October 2020, AHEAD, RoundTower, and Kovarus joined forces to create the new AHEAD. We build platforms for digital business. By weaving together advances in enterprise cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation. I am a highly experienced IT end user services executive with a particular focus on field service and the service supply chain. In my executive roles I establish strategy for the end user services function that link successfully between various elements of service desk, field service, and service supply chain. The strategy I develop thru a consultative approach with various stakeholders is grounded with practical innovation that is capable of being executed successfully by the agents and field engineers who are working the individual service event. My background in delivering theses services directly allows me to correctly envision how the services will perform at the grassroots level. In addition to developing and implementing strategy for the organization, I am adept at developig and executing the tactics to make the strategy a This is done they establishing a shared vision with the entire team and ensuring that strategy and tactics are clearly understood and the roadmap for the future a plan that all can rally around and make successful- Implemented a field service labor crowdsourcing solution to reduce fixed labor costs and enhance customer satisfaction thru improved SLA achievement- Defined and implemented a merged augmented reality solution to enhance smarthands service, improve second level support effectiveness, and provide new avenue for training remote technicians- Identified new opportunities to expand revenue for field services function by expanding beyond traditional IT break/fix services. Leveraged workforce, tools and processes to land a multi-million dollar contract supporting commercial lighting control systems - Developed and deployed enhanced marketing support materials including brochures, sales briefs, product launch materials, and videos that clearly demonstrate capabilities- Adept at presenting solutions to both clients and industry analysts. Contact Information: Rbritt1619@gmail.com 267-736-4663