Robert Charles
Senior Manager at Samsung Electronics America
Based in New York, United States
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Seniority
Manager
Department
Operations
Location
New York
Industry
Computers and Electronics Manufacturing
Company size
10K
Contact information
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r•••••••@••••••.com
Phone
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Background
About Robert Charles
Over 20 years in Consumer Electronics Service Industry Managing External (Authorized Service Centers) and Internal Workforce (Call Center, Administrative Personal and Service Repair Technicians). Experience Includes Customer Experience Strategy, Logistics, Strategic Analysis of Business Performance, Financial Planning/Monitoring with full P&L responsibility of Net Operating profit and Consumer Electronics Technical Experience. Proven track record in execution by meeting and exceeding Strategic Goals/Key Performance Indicators (KPI’s)’s while ensuring the best possible Customer, Dealer, Vendor, Manufacturer and Employee experience. Currently living/working in Northeast US, roots are in Southern California.
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