Robert Chor
Director of Customer Experience, Broker, Employer, Member and Provider at Blue Shield Of California
Based in Sacramento, United States
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Seniority
Other
Department
Other
Location
Sacramento
Industry
Insurance
Company size
7.9K
Contact information
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r•••••••@blueshieldca.com
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Background
About Robert Chor
Robert Chor is an experienced Director of Operations at Blue Shield of California, a member nonprofit health plan that serves the state’s commercial, individual, and government markets. As a Director Robert leads Customer Care operations, ensuring Blue Shield of California provides service worthy of our family and friends. Robert joined Blue Shield Customer Care in 2010 and was promoted to Director of Operations in 2020, where he led Consumer Operations with more than two decades of customer care experience and a decade in leadership. Robert's career focus has been on providing excellent customer experience, standardizing operating procedures, and controls. Robert is skilled in leading Customer Operations, Broker Compensation, and Lean Principles.
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