Robert Cooke

Background

About Robert Cooke

With more than 15 years of proven experience gained across multiple industries, more recently in Financial Services, I understand the complexities associated with mitigating financial risk, conducting investigations and upholding anti-money laundering procedures to prevent fraudulent activity. My exposure to high-pressure and target-driven environments has enabled me to think on my feet to propose scalable solutions that manage expectations. My technical ability allows me to quickly grasp new technologies which has provided me with the opportunity to provide first-level tech support to customers relating to POS terminals. By applying independent judgement and critical thinking, I connect with internal or external stakeholders to influence decisions and improve relations. At each stage, I consistently exceed KPIs which has facilitated in the prompt recovery of payments or bad debts from customers. My exposure to Risk and Compliance and as KYC Officer, has strengthened my ability to investigate chargebacks, resolve disputes, authorize transactions and close suspicious accounts in accordance to AML guidelines. If you would like to know more about my experiences, please feel free to connect with me.