Robert Dakin

Background

About Robert Dakin

I have over 20 years of customer service experience, including brick and mortar retail, telephone technical support, receptionist work, call center team management, customer service training, and employee coaching. I have worked as a lifeguard, and swimming instructor. I have successfully completed SwitchGear Consulting's coaching program and implemented these skills and practices in the call center, and adapted these methods to employee coaching while I was working in stores. I have training in visual merchandising in clothing retail, electronic retail, and the telecommunication industry. I have worked doing telephone surveys for a market research company, mostly working on surveys for farm equipment and materials, as well as veterinarian equipment. I have also done telephone fundraising for a university.