Robert Dumpert

Background

About Robert Dumpert

A self-motivated, conscientious individual with excellent listening, written and verbal skills and experience encompassing the IT systems development life cycle. Able to work independently and as part of a team. Strong organizational and problem-solving skills. Extensive experience and training in the elicitation and refinement of requirements. CURRENT * Bank Holding Company – Created automated process for capturing information to generate application packages for Securities and Insurance Backed Lines of Credit involving eSignature processing (DocuSign) and creating Salesforce artifacts using the SmartIQ platform.* Global Copier Manufacturer – Worked with client's personnel to re-engineer process for creating copier installation punch lists using the SmartIQ platform.* Electrical Supplies and Services Distributor – Created adaptive interview using SmartIQ platform to support Human Resources generation of internal and external employment offer letters.* Commercial Insurance – Using SmartIQ to support the generation of a suite of commercial insurance documents (Quote, Binder, Policy, etc). PREVIOUS * Design Team Leader conducting Object Oriented Analysis and Design for a three-tiered customer service platform. Responsibilities included designing and implementing new features (including data analysis and functional diagramming), consultation with clients, unit testing, supporting quality assurance testing and supporting production maintenance (analysis and problem resolution).* Given client need rapid and accurate time/study assessments of proposed modifications, I provided accurate and work estimates on time 100% of the time.* Conducted Data Modeling using Rational Rose for a web-based consumer medical information application.* Created detailed systems specifications for various systems at AT & T using Structured Analysis techniques and Data Flow Diagrams for a report generation platform.* Traveled to Japan to conduct on-site user acceptance testing with client (NTT) for the external sale of an operator service reporting system.* Composed and managed content for a new on-line document system for an operator service reporting system.* Spearheaded a major user interface redesign for an operator service reporting system.* Produced technical documentation (User Manuals), designed and presented technical education for Bell Operating Company personnel for the telephone trunk and circuit inventory and design system TIRKS (Bell Labs).