Robert Gross

Background

About Robert Gross

A 23-year career in the automotive industry with AutoNation, Napleton Auto Group, Volkswagen, BMW and Infiniti devoted primarily to the support and development of service, parts and accessories, customer satisfaction and related activities. • Two years of field-related experience responsible for the direct supervision and development of fixed operations. Overall responsibility for performance of 13 BMW dealerships in the areas of parts and accessories sales, customer satisfaction improvement, warranty cost control, and fixed operations profitability. • Four years of business development for BMW in various positions related to new accessory development and marketing as well as customer satisfaction. Responsible for the development and management of BMW’s parts and accessories marketing website that is used by all 340 dealers. Responsible for the project development, management and marketing of new MINI accessories. Responsible for escalated customer relations matters for BMW and MINI at the executive level. • An eight year career in the publishing industry with Primedia Publishing, International Masters Publishers and Hemmings Motor News devoted primarily to the support of the executive and managing editors by meeting aggressive deadlines, copy editing, handling all photographic matters and managing external support and vendors. Specialties: Business development, customer satisfaction, project management, website management, technical writing, inventory management, editorial management, advertising copy writing.