Robert H.

Background

About Robert H.

A passionate and technically-sound CCIEcertified with comprehensive experience spearheading all aspects of network operations within organization, including configuring and managing complex networks and security systems. Equipped with abilities to utilize Tabit/R365 software to optimize restaurant operations and boost customer loyalty. Over course of my professional experience, I have gained in-depth experience in developing and coordinating information technology department line with set policies, practices, and procedures. Possess proven track record of troubleshooting end-to-end networks to determine and resolve potential issues/bugs and overseeing multiple POS and Property Management Systems. Recognized for upgrading existing systems by executing and maintaining security controls to increase scalability. Some of my core proficiencies are: • Strategic Planning • Process Improvement • IT Operations Management • User Satisfaction • System Security • Project Coordination • Technical Support • Network Administration • Risk Assessment & Mitigation Notable Contributions: • Applied all Hotel Networking Equipment, HP Aruba, ZoneAlarm, ZoneDirector, SolarWinds, Fortinet, and Mitel. • Processed all helpdesk tickets across five branches throughout Orange, San Diego, and LA Counties. • Implemented and introduced several IT-based Management software, including Spiceworks Help Desk System and Solarwinds Suite. • Developed and managed wired and wireless Network Hardware and security software, Cisco Meraki Switches, Fortinet Remote Access VPN Software. • Supported CTO, CISO, and board during FDIC audits and exams by submitting documents and protocols dealing with day-to-day bank operations. • Administered and executed all hotel and restaurant management software, such as MICROS Symphony, MRC Opera, Restaurant 365, Tabit Cloud based POS system, Union POS System, and Tangerine Room Entertainment software. • Aided corporate team on building and breaking ground and restructured following hotels and restaurants, Balboa Bay Resort and Club, Newport Beach Country Club, Pasea Hotel & Spa, Estencia La Jolla Resort, Bacara Santa Barbara, Ko’a Kea Resort, Roosevelt New Orleans, and Wyndham Anaheim. • Launched and configured several banking software, including FIS Horizon core banking software, FIS e-Wire wiring software, ATLAS business based remote wiring software and hardware for real estate, escrow, and financial institutions, such as First American Financial, Reality One Group West, Evergreen Reality, ROC Title, and Salesforce Management Software.