Robert Hein

Background

About Robert Hein

Navy Veteran with 30+ years in industry covering RF support/engineering, project lead, process management, multiple network operations centers operations, VoIP Engineer, QA manager. Team lead for new product offerings to provide support structure for voice, data, and video. VoIP support engineer responsible for Cox Business services for all markets throughout the Cox national footprint. Support for SDWAN and other managed services for business customers. Voice Systems Engineer validating, testing and providing support for enterprise solutions on SIP Trunking. Software Quality Assurance Manager, performed collaboration with project managers, hardware engineers and software engineers on VOIP product design, testing and validation. Using HP Quality Center application, supervised testing and identification of bugs and defects in product. Specialties: • Supervisor, management, and leadership skills. • Ability to plan, schedule and conduct projects from inception to completion. • Knowledge of budgeting/financial planning. • Excellent communication and writing skills. • Expert with technical documentation. • Extensive knowledge of all Microsoft Office programs. • Excellent interpersonal skills and multi-tasking skills. • Excellent analytical and problem solving skills.