Robert Hess

Background

About Robert Hess

With a solid understanding of what it takes to develop and implement training programs that support mission-critical goals and objectives, I am able to offer more than 29 years of experience contributing to the success of leading industrial, manufacturing, and software companies. As a proven training manager with a record of delivering highly effective training programs, I strive to increase employee efficiency, reduce costs, and maximize profitability. As a Training Manager, Instructional Designer, and Trainer for leading organizations, I successfully delivered all aspects of training design and delivery. A sample of my contributions includes: • Developing and delivering training programs for companies including Chrysler LLC, General Motors, Ford Motors, Honda, Toyoda Machinery, Kuka Robotics, Delphi, Magna, Anniston Army Depot, International Bancard, and PDI by mastering training requirements and advanced technologies quickly. • Slashing costs and streamlining the process for writing manuals by introducing templates and creating an archive of required information used frequently in company training materials. • Improving productivity by designing and delivering workshops to train new hires and contract employees. • Creating new training and documentation department and turning it into profit center in 1 year by researching and exceeding department requirements and acceptable documentation formats for business partners. • Creating and delivering employee on-boarding for various call center corporations.