Robert Hicks

Background

About Robert Hicks

THE VALUE I BRING: Twenty-plus years of sales support and customer relationship management experience in both field and corporate roles, elevating customer service and sales profitability across domestic and international markets. In my most recent role as Director of Sales Customer Service and Customer Advocacy at Vertiv Co, I managed a global sales order entry team through processing of $1.5B in sales for 50+ product lines and services. MY LEADERSHIP STYLE: Throughout my career, I have inspired teams to reach their career potential while raising the performance bar to meet the unique needs of our customers. No matter how challenging our targets are or how difficult is to deliver a product or service to our customers, I always will make it happen. I am known as one of the best customer advocates, tackling and solving any customer issue in the best interest of the customer and the company! A FEW CAREER HIGHLIGHTS: Managed global team of 75+ associates, dispersed across Ohio, Mexico, and the Philippines through sales order entry from 5,700+ customers. Built and developed a call center team of 50+ employees in Manila, Philippines to handle $300M+ of SAP business. Maintained high level of customer satisfaction with domestic and international customers including Walmart, JP Morgan Chase, and Lowe’s. Leveraged Six Sigma and DMAIC methodologies and contributed to $20M+ of cost improvements. MY AREAS OF EXPERTISE: Global/Cross-functional Team Leadership • Sales Order Management • Business Development • Global Sourcing & Procurement • Supply Chain & Logistics Management • Program Management • Lean Six Sigma/DMAIC • Microsoft Office • Oracle • SAP MY HOBBIES & OUTSIDE ACTIVITIES: I enjoy traveling to Europe, watching Netflix series, listening to Rock music from the 70’s, and grilling outside. I am also passionate about cars, and over time I had 20+ cars. MY CONTACT INFORMATION: I invite you to network with me here or email me at: bobhicks52@yahoo.com