Robert Hirsch

Background

About Robert Hirsch

I'm a Product Manager with experience in a Fortune 70 company, medium businesses, and scrappy startups.Over 16 years, I've built experience as diverse as they come. I’ve been in Product Management at companies of various sizes (from 1 to and various industries (retail, automotive, travel, and telecommunication). No other career combines working with people to improve their lives and the ability to help deliver them.ACCOMPLISHMENTS:* Started an e-commerce tech company. It didn't achieve product-market fit, so I shut it down.* Created a high response rate email drip campaign, which I used to refine product strategy and marketing.* Created a high traction social media campaign revolving around a Facebook birthday contest for "worst gift ever".* Learned about business, digital marketing, web development, app development, accounting, and more.* Reduced the testing backlog by months by implementing an automation testing suite, getting closer to CI/CD.* Reduced the time-to-production by 4 weeks by eliminating redundant testing processes.* Introduced weekly user shadowing session. The dev team learned how users behaved, and users got some quick solutions to common problems with no additional code.* Built reporting and dashboards in Salesforce, Redash, and Tableau.* Became a subject matter expert in Salesforce's Service Cloud and Sales Cloud. I became the point of contact for stakeholders, architects, and peers.* Became a subject matter expert in APIs, contributing constructively to conversations and uncovering issues weeks in advance.* Learning about the aerospace industry and sales operations.* Owning an iOS app, Android app, two websites (which had over a million visitors a month), back-end APIs, and a back-end CMS system.* Ran a successful experiment to integrate a design sprint into the development cycle. We completely changed the user interface, user experience (UI/UX), and copy based on user testing results, which I presented to executives.* Built a reporting services team from scratch supporting account management, sales, support, executives, and more.* Built an internal reporting website from scratch, which reduced account management's analysis time by 91% and saved them days of work each month.SKILLS:Product management, Stakeholder management, Agile, Scrum, Kanban, SAFe, user research, user interviews, user shadowing, project management software (Jira Align, Jira, Rally, PivotalTracker, Confluence), splunk, Kibana, Adobe Analytics, Tableau, Salesforce reporting, Jira reporting, HTML, CSS, SQL, Python, Salesforce