Robert Holsting

Background

About Robert Holsting

Highlighted competencies Support:* Helpdesk, 1. line. On site runner / go-to guy.* Azure, M/O365, Exchange administration.* International support via mail, phone, skype, remote tools etc.* User access / security, Azure, AD, IDM.* Purchasing hardware & software.* Trained in sterile environment IT-support.* 24/7/365 monitoring and event management, payment platforms. Hardware:* All end user hardware.* Network, server, NAS, UPS, telephony, backup robots.* Repair and upgrade, emergency recovery. Software:* All end user software.* Windows 3.11 -> Windows 11.* Unix.* Scripting and programming.* SAP & MS Dynamics.* Exchange, Outlook, Skype, Lotus Notes.* Follow-me, print, scan, copy + email.* MS Office.(Massive experience with Excel incl. macro programming.)* Adobe Suite. Relevant IT tools:* ServiceNow, Incident, Change Request, Calls, Service Request.* XMatters, communicate service disruptions, internal & external.* Infrastructure Manager “Nimbus”, alarms and infrastructure monitoring.* HPOM, alarms and infrastructure monitoring.* Remote tools: VMWare, Remote Desktop, Putty, Lizard, DameWare, PowerTerm, VNC, TeamViewer.* Pelican (FTP file transfer tool)* Pfsense & Unifi Network Portal * MS System Center Configuration Manager, OS & patching etc.* MS System Center Service Manager, incident and problem handling.* Netwise & CCM – telephony.* Azure, AD & IDM.* Physical access control & configuration Projects:* Documenting all IT procedures and obtaining Sarbanes–Oxley approval.* Coordinating the move of IT department (80 FTE) to external building including infrastructure.* Upgrading entire staff to Windows 10 incl. new hardware. Responsibilities:* Managing IT 200+ MDKK budget, all aspects from AB, FC, intercompany invoicing, daily invoices / credit notes / bookkeeping, controlling, updating and reporting to business / CFO / CIO.* Staff planning of helpdesk.* Employee elected “Work environment and safety representative” (EHS) About me:* Absolutely professionally competent and stable.* More than 23 years of experience with IT operations at all levels, including very wide IT support.* More than 9 years of experience with IT management as the very close assistant to CIO.* More than 7 years of experience being the IT finance responsible.* LEAN is part of my natural mindset.* A good judge of character, able to meet all people on their technical level and terms.* Have the ability to work independently, and takes responsibility.* Reach my goals via an analytic and prioritized work structure.