Robert Hurst

Background

About Robert Hurst

Process Manager, First Actuarial. PASA Standards Committee. PASA ID Management Group. Over 25 years' experience working in the Employee Benefits industry. The majority of which has been in Pensions Admin Operational Management, Client Management, and Process and Controls Management. I’m currently predominantly focussed on Pensions Admin Process Management- defining and integrating new standard processes and controls (prompted by opportunity or legislation)- developing and reintegrating existing processes and controls (prompted by opportunity or legislation)- supporting end users to understand and adhere to processes and controls - identifying and onboarding suppliers, to integrate their services into internal processes Delivering upon the above supports excellent pensions admin for pension scheme members, clients and trustees- improved quality - reduced rework - reduced risk - increased presence of standard process - reduced processing time and hand-offs - reduced effort required for future change - agile processes, aiding effective capacity management - effective upscaling - effective workforce, with admin team members able to span the skills matrix