Robert Kay

Background

About Robert Kay

I’m a senior operations executive with vast experience building, scaling, and operating technology-enabled, hardware-based businesses in always-on environments.I specialize in kiosk operations, field services, and global deployments, taking platforms from early stage through scaled commercialization. Most recently, I helped grow a distributed hardware business from under $250K to $30M+ in annual revenue while sustaining 99.99% uptime across thousands of deployed kiosks operating 24/7/365.Core strengths:• Global kiosk & distributed hardware operations• Field services, installation, and maintenance networks• Retail & public-venue deployments• SLA-driven uptime and reliability• Vendor, logistics, and supply-chain leadership• P&L ownership and unit economicsI’m a named inventor on multiple issued U.S. patents with additional patents pending domestically and internationally, focused on kiosk hardware design, serviceability, and operational reliability (see below).I’ve lived and worked extensively in Asia, operate comfortably in cross-cultural environments, and bring working proficiency in Japanese with additional Spanish and Portuguese experience.Open to: senior operating roles, advisory and board roles, and complex operational challenges in hardware-centric, field-service-intensive businesses.Patents:• US 12,322,986 (2025) — Systems and methods for secure, modular kiosk-based device charging with improved serviceability and uptime in public retail environments.• US 12,015,287 (2024) — Hardware and software architecture enabling remote monitoring, diagnostics, and operational control of distributed kiosk networks.• US 11,258,282 (2022) — Designs for simplified kiosk component access and replacement, reducing field service time and operational cost.• US 11,031,790 (2021) — Secure enclosure and cable management systems supporting high-traffic, unattended public charging applications.• US 10,742,046 (2020) — Foundational kiosk platform design supporting scalable deployment, reliability, and commercial use in retail and venue settings.• Additional patents pending in US, EU, Canada, Mexico, and Australia.