Robert Kiiru
Cluster Business Lead at Safaricom Plc
Based in Nairobi County, Kenya
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Seniority
Manager
Department
General Business & Management
Location
Nairobi County
Industry
Telecommunications
Company size
17K
Contact information
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r•••••••@safaricom.co.ke
Phone
5 credits+254 ••• •••• ••••
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Background
About Robert Kiiru
Sales and customer experience expert with 7+ years of success in the telecom industry, primarily with Safaricom PLC and its distribution partners. I bring hands-on experience in managing sales teams, growing market share, and enhancing customer satisfaction across digital, retail, and home channels.I’ve led strategic initiatives in M-PESA agent support, FTTH acquisition, 4G device penetration, and compliance across sales zones. Recognized for exceeding sales targets, reducing stockouts, and building strong retail partnerships, I’m passionate about driving growth and delivering excellent customer outcomes.Key Strengths: Sales & Retention Strategy Channel Development (Retail, Telesales, FTTH, Digital) M-PESA Operations & Agent Management Customer Experience Optimization Team Leadership & Training Market Intelligence & Activation Planning
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