Robert Kissel

Background

About Robert Kissel

I am an MBA educated Business Development and Relationship Manager leader with extensive experience delivering client-focused results across the United States. With an impeccable track record of strategic problem solving and tackling complex business issues, I am significantly skilled at strategic planning, process improvement and optimization, organizational leadership, empowering teams with skills and experience to meet business needs and product management & marketing. As a seasoned, dependable, and enthusiastic leader, I am highly capable at harnessing individual talent and developing high performing teams. I thrive in fast-paced environments with rapid change with a strong focus on business growth and meeting emerging client needs with product and service innovation. Key Competencies- Leadership and Management - Strategic Planning & Execution - Team Empowerment - Process & Profitability Optimization - Product Development & Marketing - Relationship Management & Partnerships - Data Analysis - Business Development & Sales - Communication & Negotiation - Adaptability Systems Utilization: Microsoft (Excel, PowerPoint, SharePoint, and Word), CRM (Salesforce, Siebel) Key Achievements- Led variety of relationship management teams with as many as 65 professionals and 15 direct reports- Managed service model restructure resulting in a 10+% increase in net promoter scores and a client retention rate of 99.4%-Drove review of recordkeeping platform that resulted in the replacement of a legacy system and sold the first client to be placed on the new platform- Built emerging client sales process developing an environment where 1,200 plans were moved to the new platform over a three year period. Please contact me at rkissel01@gmail.com to find out how I might consult, contribute, and add value to your organization.