Robert Kuzelka

Background

About Robert Kuzelka

As a Certified IT leader with 20+ years of experience in improving the quality of information technology services to cater to the needs of 1.2K+ geographically dispersed facilities with 9M+ customers and 420K+ employees. Known for delivering insightful advice to business stakeholders and clients on web operations, infrastructure management, architecture design, systems enhancements, and information security. Track record of allocating an operational budget of $4M+ on system integration and disaster management while executing turnaround strategies leading to cost savings of $3M+. Team leader and mentor recognized for heading a team of ~20 professionals to surpass set KPIs and elevate the customer experience. CAREER HIGHLIGHTS • Re-designed the dynamic host configuration protocol architecture and eliminated over 40% of the hardware and software issues, leading to cost savings of over $900K. • Led and delivered a project to reduce printer usage, eliminating over 1,100 printers and saving $27K monthly. • Planned and designed communications architecture for disaster relief efforts for Hurricane Matthew in Haiti in under 24 hours. • Administered a budget of over $4M to manage the LINUX/Unix active directory integration (Centrify). • Designed class curriculum and delivered instruction to prepare 20 employees for leadership roles under the Future Supervisor Program (FSP), on analytical reasoning, communications, information assurance, integrity, honesty, and self-management. CORE COMPETENCIES IT Service Delivery Management • Technology Portfolio Management • IT Project Planning • Budget Management • Operations, Technical, & Administrative Support • Systems & Network Installation • Team Building & Leadership • Microsoft 365 • MS Hyper-V • MS Exchange Cloud & On-Premise • Active Directory (AD)