Robert Ling

Background

About Robert Ling

I am a QA Analyst/Tech Support Analyst who is experienced in testing and managing multiple projects simultaneously. I am self driven with strong analytical skills and a keen eye for detail combined with an ability to perform effectively in fast-paced environments under minimum guidance. I have a strong sense of responsibility and pride in a job well done by exceeding customer satisfaction. I enjoy learning and researching new tools and technologies. Professional Summary- Expert in designing Test Plans, Test Cases, and preparing various testing documentation- Working knowledge of and experience with HTML, CSS and Javascript - Willingness to embrace change and quickly learn and excel in new tools and technologies- A team player with strong interpersonal and communication skills with an analytical bent of mind and ability to work in a team as well as an independent environment with equal ease and efficiency- Known for my positive mindset, even in challenging environments and my ability to improve company morale as a result - Efficient typing speed of 70+ wpm - Experience working with MacOS, and Windows Operating Systems - Experience with Salesforce and Zendesk CRM - Known for my ability to explain technology to non-technical audiences