Robert Liu
Technical Account Engineer at Zoom
Based in London, United Kingdom
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Seniority
Staff
Department
Information Technology
Location
London
Industry
IT Services and IT Consulting
Company size
11K
Contact information
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r•••••••@zoom.us
Phone
5 credits+44 ••• •••• ••••
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Background
About Robert Liu
I'm a Cisco Voice and Video SME with a strong networking background. I proactively seek opportunities to improve end user experience and the infrastructure that supports them. I have experience in architecting, designing and deploying enterprise voice systems and pride myself in being able to see the bigger picture as well as the technical detail. Experienced in the following; Cisco Callmanager Version 4-11 (CUCM), H323, MGCP, SIP gateways, gatekeepers, SRST, TCL scripts, CUBE, SIP, UCCE (IPCC Enterprise), UCCx (IPCC Express), Customer Voice Portal IVR platform, Unity, Unity Connection, Video Conferencing, Cisco Telepresence, Zoom, Webex, Jabber, VCS, TMS, TCS, MCU, Wireless VoIP, Tiger Call Logging, Checkmate Wallboards, ARC operator consoles, NICE / Redbox / Verint Voice Recording, Cisco IOS, LAN, WAN, Nortel Meridian, Callpilot, Symposium CC, OTM, BCM. 2020 AWS Certified Cloud Practitioner 2018 CCNA Collaboration 2017 CCNP Collaboration Troubleshooting 2016 Cisco CCNA Routing / Switching 2014 Cisco VIdeo Network Specialist 2003 – 2002 4 Nortel Certifications: 1) Support Expert-Meridian 1 Core Expert, 2) Design Specialist-VoIP Succession, 3) Support Specialist-VoIP Succession, 4) Support Specialist-Voice.
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