Verified recordSoftware Development

Robert Madigan

Customer Support Manager at Rulex

Based in United States

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Seniority

Manager

Department

Customer/Client Service

Location

United States

Industry

Software Development

Company size

Contact information

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r•••••••@rulex.ai

Phone

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Background

About Robert Madigan

Senior Customer Service and Delivery Manager with 20+ years in developing strategies in areas of customer service, technical support and delivery management. Career track record of seamlessly bridging the gap between technology, business and customer through the coordination of resources, effective communication and execution of continuous improvements initiatives. Recognized for commitment to implementing customer centric interactions and workflows, identifying the service gaps and pinpointing operational weakness to ensure the adherence of SLAs and delivery of positive customer experience.Core Competencies Project Management Solution Management Partnerships & Alliances Stakeholder Engagement Customer Experience (CX) Continuous Improvement Customer Success Planning Fiscal Planning & Budgeting Cross-Functional Collaboration Strategic Planning & Execution Jira Service Management Portals Vendor Negotiations & Contracts Configurations & Release Management

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