Robert Michels
Contact Centre Solutions Specialist at Bell
Based in Mulmur, Canada
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Seniority
Staff
Department
Other
Location
Mulmur
Industry
Telecommunications
Company size
34K
Contact information
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r•••••••@letstalk.bell.ca
Phone
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Background
About Robert Michels
With an extensive background in business continuity and vendor relationship management, my career has been pivotal in enhancing service delivery and client satisfaction. Our team's efforts in strategic planning led to the successful expansion of operations, adding 750+ seats across multiple sites in under six months, thanks to a strong focus on risk analysis and project management skills. The entrepreneurial spirit I cultivated as President of R.E.Michels & Associates Ltd. informs my approach at Bell, where I apply consultative expertise to resolve technical issues and optimize processes. My commitment to process improvement and IT infrastructure has been instrumental in achieving robust compliance postures for multi-client audits, including SOC2 and PCI certifications.
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