Robert Mickle

Background

About Robert Mickle

I am a highly experienced service management professional with proven leadership, management, P&L, and process improvement skills. Recent successes: • Completing a 60 Unit Ultrasound update across many hospital locations for key account in Southern California ($3M) • Saving 1.3M in 6 months on special project with on-track to achieve 4M in 2023 • Employee Engagement Survey Score of 85, exceeding company average • Standardized deliverables from 100 Service Suppliers • Increasing contract compliance to > 70% • Improve PM completion rate to > 97%. Completed record # PM’s in 2022 • Overhauled / Simplified over 20 SOP’s and Work Instructions • Implemented Service Scheduling Pilot to develop best-practices • PowerBI Dashboard Creation (Cognos and SFDC Data) to track and achieve: o Cost Savings o Service KPI Improvement o Trend/Problem Identification I leverage my teams to deliver solutions to business problems through collaboration, data analysis, and project management. I do this by taking lead on projects that come my way and never passing the buck, leveraging Lean tools such as Gemba, Value Maps, and data to understand what is occurring, and getting the right subject matter experts together to resolve the situation. I have been successful because of my highly collaborative leadership style, data analysis skills, project management skills, and presentation skills. I have a reputation for being able to rapidly de-escalate. I quickly tackle problems, so customers are less impacted. I leverage my Certified Process Improvement Manager skills to get to root cause using data and self-created data dashboards from tools such as PowerBI. I am most excited when I can coach individual team members into taking the lead so that they can develop themselves and get credit for their contributions to solving the problem. At the end of the day, teams solve problems and not individual leaders or managers. My skillsets • Cost savings and margin increase • Process Improvement through PPI methodology; certified PPI Process Manager • Team development; Role Model Leadership • KPI Leadership • Leading through change • Leading lean teams to high performance • Quality Process Leadership • Strategic business development • Contract Negotiations • Service Supplier Management • Asset Management • Rapid Problem solving with demonstrated successes • Field Service Operations (Direct, on-site, asset management, managed services) • Data Analysis using PowerBI • Collaboration across complex organization #Leadership #ChangeManagement #Service