Robert Milner

Background

About Robert Milner

Qualifications • Experienced director working in higher education industry with C-Suite private sector experience • Expertise in hospitality customer service, including rebranding a historic riverfront event center to include educational partnerships and community events • Servant style of leadership fosters positive development and keeps team members engaged • Award-winning executive in parking and transportation operations • Planning management for special events • Emergency management experience • Strength in developing, implementing, and maintaining service standards • Creation of learning manual used in development of customer service programs • Lifelong student of leadership and hospitality Skills • Strategic planning • Program implementation • Hospitality • Customer service • Public speaking • Administrative planning • Human resource functions • Relationship building • Strong operations professional • Professional trainer in areas and issues involving hospitality, customer service, motivation, leadership, professional development Experience As Executive Director, I have grown the Auxiliary Services Department as new opportunities are provided, the largest being the revitalization of the Donaldson Brown Riverfront Event Center and implementation of a quality hospitality environment. My career has taken me to 14 U.S. cities, where I worked for a leading national and regional parking management firm and obtained invaluable information and suggestions pertaining to the do’s and don’ts of the parking/service industries. Going full circle, my career is back to where it began in my early college days in the hospitality industry, where I share my passion for providing lasting guest experiences with an excellent service team. It is not always what you do for them that counts, it is how they remember the way you made them feel that is most important. Presentations I’ve presented at seminars, conferences, and organizations throughout the U.S. in the areas of hospitality, customer service/experience, leadership, personal motivation, and management development. I’m also fortunate to present as a team member for a College Leadership Institute in which current and future leaders are given a distinct opportunity to learn from each other as well as today’s key decision-makers and leaders in the business industry. Specialties: Leadership, Hospitality/Customer Service Training – Service Industry National Incident Management System (NIMS) Certificates: ISC-100HE, ISC-200, ISC230a, ICS-300, ISC-700 Six Sigma — Service Industry