Robert Mitchell

Background

About Robert Mitchell

August 2015- Present - Technical Architect Team Lead for Accenture Cloud First (formerly Implementation Specialist with CloudSherpas which is now part of Accenture Cloud First) Solutions specialist for ServiceNow platform for Core Implementations including Incident, Change, Knowledge, Problem, CMS, and Service Catalog. Certified System Administrator, Application Developer and Implementation Specialist. Feb 2014 - August 2015 - IT Process Technology Manager for OhioHealth. Responsible for Incident and Problem Management with the ITIL framework using ServiceNow as well as Customer Support Portal (CMS) administrator. Managed ITIL process critical success factors, key performance indicators, roadmap, and daily operations for Incident and Problem Management for OhioHealth utilizing the SerivceNow platform. Development and administrative support for the CMS Customer Support Portal in the ServiceNow platform. Aug 2007 - Feb 2014 IT Manager of Portal Development Managed large department budget, and staff of 10-22 associates and contractors over in-house web based applications, Corporate intranet based on SharePoint (eSource), Physicians Portal (ORB), and Identity and Access Management Infrastructure AD, AD/LDS, and FIM. IT Process Owner for Service Catalog, IT Process Council member, Change and Release Advisory Board member. 2002-2007 IT Manager of Application Development Managed 8-14 staff and contractors over various areas in IT including development and support of desktop and web based applications. VB, VB.Net,SQL, MS Access. Implemented TFS/Agile Software Dev Life Cycle (SDLC) VB ASP.Net Programmer andLotus Notes Programmer & Administrator Designed, Built, Tested, Deployed various solutions to meet departmental and organizaitonal needs 1989-1998 Tandem/Compaq/HP NonStop Programmer and System Administrator for Phamis LastWord Healthcare applications. Use of TACL, COBOL, SCOBOL, PATHWAY, TAL, ENFORM, DDL, FOCUS