Robert Okerblom

Background

About Robert Okerblom

I'm a dedicated healthcare patient support professional with over 10 years of experience, primarily focused on managing customer relations and providing direct support to patients and providers. I've overseen operations for around 100 Retina Specialist practices, addressing escalations and maintaining long-term relationships. Skilled in healthcare systems, medical billing, and patient support, I have consistently demonstrated my aptitude by monitoring inventory, maintaining compliance audits, and managing case coverage for a nationwide team of fifty case managers. Beyond general management tasks, I’ve also used data science skills to develop CRM tools and reports that measure the success of new initiatives. These tools have proven invaluable in supporting Field Reimbursement Managers and other roles. In addition to my technical prowess, I've led internal professional development sessions focusing on appeals resolution, escalation handling, pharmacovigilance, and product complaint reporting requirements. One of my most notable achievements was spearheading the development of a comprehensive 5-week differentiated multimodal learning program. This initiative successfully cross-trained over 180 agents in specialty pharmaceutical patient support. My strengths lie in training, coaching & mentoring, call center development, instructional skills and communication. If you're looking for someone who can effectively manage complex healthcare processes while fostering growth through skillful training and mentoring programs then let's connect. Together we can create efficient healthcare solutions that truly put patients first.