Robert Olsen

Background

About Robert Olsen

I am passionate about improving online sales engagement and customer success by leveraging CRM, AI technologies, and robust training. I have established CRM workflows partnered with AI agents to minimize client loss and ensure customer satisfaction that have been utilized across multiple dealership acquisitions. As a servant leader, I approach digital retail transformation by collaborating with a cross-functional team to create a seamless customer experience online. This has resulted in increased lead closing ratios and marketing spending expansions. I have also streamlined inventory purchase workflows and facilitated effective communication with the COO, VP of Marketing, accounting department, and controller. I allow data insights to drive decision making and strategy which enables me to optimize sales operations and create organizational success.