Robert Payne

Background

About Robert Payne

IT Support Specialist with 15+ years of experience supporting endpoints, users, and secure systems across federal, municipal, and private sector environments. Holds a B.S. in Computer Networks and Cybersecurity, CompTIA A+ certification, and direct experience across Tier 1–2 help desk, desktop support, and endpoint compliance operations. Skilled in configuring Windows systems, managing mobile devices via SafeMove Suite, supporting VPN access, and enforcing certificate-based security policies. Familiar with Freshdesk, Zoho Desk, and osTicket for ticket resolution, onboarding, and remote user support. Experienced writing SOPs, provisioning guides, and automation scripts for endpoint policy enforcement. Previous work includes SCADA-based public utilities, classified system handling, and technical service for high-risk executive and government users. Now seeking Help Desk, Desktop Support, or Endpoint Services roles where secure configuration, device management, and customer-facing technical support make an impact. Core Skills: Windows 10/11 • MDM (SafeMove) • VPN (IPsec/IKEv2) • Active Directory • TLS/PKI • Ticketing Systems • Bash/PowerShell • Endpoint Security Open to full-time, hybrid, or remote roles in both public and private sectors.