Robert Rebeta

Background

About Robert Rebeta

Past KeyBank, Kaiser Permanente, Franklin Templeton, and CGI executive managing recurring revenue account customer success and expansion. Energetic and data-driven leader with comprehensive accomplishments leading strategic account management, SLA & MSA governance, IT Service Management ITSM, T3 support, contracts, executive advisory, and matrix cross-functional teams to exceed revenue and CSAT goals. Create and implement impactful customer growth strategies by analyzing details to identify client business roadmap, trends, and stakeholder relationships. Boosts customer satisfaction by optimizing support strategies, escalation processes, tools, staff expertise, and engagement. Adapt quickly to new functions and deliver improvements by streamlining processes, enhancing tools, and boosting output. Qualifications: • 20+ years leading account management at T-Systems, plus 8+ years leading technology program management. • As senior leader, advise VP of accounts on client strategy, service development, delivery, renewal, growth, and T3 support. • Oversee recurring IT services revenue to enterprise & mid-market technology, energy, healthcare, and auto clients. • Deliver upsell revenue annually by aligning client roadmaps, analyzing needs, and leading solution development. • Grow client revenue, retention and satisfaction using insights from Net Promoter Score (NPS) research. • Chosen to represent US in global (20 country) team creating & executing best practices in customer service management. • Increased team satisfaction and retention by improving training, engagement, peer mentoring, and collaboration.