Robert Riechardt

Background

About Robert Riechardt

In January 2022, I started my new career with CallMiner, where I have the opportunity to work for the best company in Conversation Analytics! I am a Innovative Product Owner with 6+ years of experience in Product and Project Management and 10+ years in Operations, Customer Success and Program Management. As a project lead, I helped the company to improve KPIs over 5 consecutive years and championed the development and utilization of Cloud based tools that optimized Operational efficiencies and performances- Managed the Product implementation for the new the Call Center Technology and Speech Analytic/Artificial Intelligence/Machine Learning Tools - Led Content Management overhaul of the Portfolio Management System and the related Workflows - Spearheaded the Client Services Training for all Operations - Developed Self-Service Tools for all Employees - Provided Translation Services for Internal and External Stakeholders - Trilingual Abilities in English, French and German I am drawn to and am excited at the Opportunity to work with and learn from highly creative and driven People. I believe I can bring a unique perspective to the Team dynamic with my past Experiences and my Cross-Cultural Background both Professionally and Personally. I am highly dedicated to developing Innovative Solutions, discovering new ways to accomplish Goals, and to identify Patterns that have an impact on Business Operatives. I enjoy Challenges, new Responsibilities, and building Relationships through multiple Channels with Cross-Functional Teamwork and Experiences. In the end, to have the ability to develop Solutions, improve Stakeholder Engagements, and elevate their work Experiences is essential to me to create a successful Workplace Community.