Robert Waite

Background

About Robert Waite

PRESENT PROFILE Pre-Sales Support in Customer Service. 2 years knowledge in pricing and a further 8 years extensive experience in customer service. Shown commitment to customer satisfaction, Has the ability to build productive relationships, resolve complex issues and win customer loyalty. Can listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Strong written and oral communication skills. Used logical and practical approaches to problem solving and driven to see things through to completion. Worked without supervision and enacted good initiative under pressure situations. Undertook tasks working towards direct deadlines. Developed an excellent working understanding of different company specific elements in SAP. Extensive use of MS office (Outlook / Excel / Word). Furthered my proven abilities to act well and interact within a team environment. TECHNICAL PROFILE A Telecommunications Network engineer having gained twelve years extensive knowledge of Radio Frequency, Installation, Maintenance, Sitting and Planning of PMR and Cellular Communications systems. Responsible for system planning, Network establishment and frequency path profile analysis. Maintained and managed HF, VHF, Satellite and Trunk mobile and static communications installations. Responsible for training and advisory development of subordinates. Developed a proven ability as both team member and team leader.