Robert Ware

Background

About Robert Ware

DMA Group is a specialist property services provider delivering M&E maintenance, projects and energy services to building owners, occupiers and managers. We’re privately owned with 220 years of proud history underpinned by strong people, community and social values. Throughout London & Southeast, we operate in hospitality, hotels, charities, prime & super prime residences, apartment blocks, commercial & industrial sites, offices, banking & finance, residential homes, schools, academies, colleges, and universities as well as Local Govt, healthcare, seniors & police. Powered by our experience and our technology, we’re tackling decades of tradition to drag our industry into the 21st Century. I'm proud to leverage my experience in building services consultancy, design, installation, maintenance and total FM to help achieve better outcomes for our customers and drive our growth. Why we’re different Low customer satisfaction has plagued our industry for years. Increasing numbers of our customers have come to us after terminating their contracts with the UK’s largest providers. Why? Because they wanted better, and we had accepted that we were part of the problem and had defined exactly what needed to be fixed. How? Materially improving both efficiency & service at scale required new, tech-enabled process automation supported by live, end-to-end data visibility. But having used most mainstream CAFM systems for over 20 years, we knew they weren’t the answer. So, we developed our own platform, called BiO®. It's transformed our back-office efficiency by 50%, our engineers are twice as efficient, and there's still more to come. Our customers are using the same live data, so we’re revolutionising their experience and efficiency too. Do you want better? • Even when you changed provider you got more of the same? • You know that smart technology can help, but unsure how, because everyone uses CAFM systems? • You want performance data without lag or masking facts? • You want to manage by exception, but never want to miss anything important? • You want access to what you need at any time and just a few clicks away, wherever you are and on any device? • You want an engineer on time, with the right attitude, right skills, right parts to fix first time? • You want a trusted partner who guarantees continuous improvement. • You want to achieve net zero but you’re unsure where to start? If yes, the please contact us for a confidential chat. 07540724185 rob.ware@dma-group.co.uk