Robert Wills

Background

About Robert Wills

As an Operations Manager, I excel in maximizing teamwork and enhancing operational output. I've successfully implemented programs leading to top-tier contractor performance across multiple states, significantly reducing costs and backlog. I have a proven ability to attract, develop, and retain top talent while optimizing processes to foster collaboration. Also adept at identifying skill gaps, managing training logistics, and improving employee performance through structured learning programs. Having a proven track record in fostering client retention, optimizing team performance, and driving innovative solutions to exceed client expectations. Skilled in process improvement, coaching teams, and aligning workflows to meet high-quality standards. My expertise in managing cross-functional diverse projects, coupled with effective communication skills, ensures seamless collaboration between teams, Service Partner and In-House. I am known for: • Proven ability to lead and empower teams to achieve peak performance. • Creating a seamless customer experience. • Assembling highly talented and diverse teams. • Designed and delivered onboarding training programs for technicians and drivers across seven states, ensuring compliance with HR and DOT regulations. • Delivered workforce training presentations to teams of 50+ contractors, enhancing safety protocols and compliance adherence. • Serving as a liaison between senior leadership, contractors, and cross-functional teams, ensuring alignment on operational goals, efficiency improvements, and compliance standards. Accomplishments: • Reduced rework rates by 2.5%, saving over per month per Service Partner. • Decreased underground drop replacement backlog by 40%. • Facilitated collaboration between in-house teams and external service partners, ensuring alignment with organizational goals and seamless project execution. • Advocated for inclusive hiring practices, ensuring diversity across teams and compliance with all recruitment standards. • Improved team retention by fostering structured onboarding programs, reducing turnover by 15% within one year. Special Skills: • Contractor Management • Project Management • Performance Improvement • Customer Experience • Team Leadership • Operational Excellence Education: • Master of Business Administration (MBA) with Human Resources, Liberty University • Bachelor of Business Administration (BBA) with HR Minor, Taylor University If you would like to contact me, please email me at: robert.thomas.wills@gmail.com