Roberta Dyer
Manager Customer Service, Operations at Dll
Based in Burlington, Canada
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Seniority
Manager
Department
Operations
Location
Burlington
Industry
Financial Services
Company size
6.4K
Contact information
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r•••••••@dllgroup.com
Phone
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Background
About Roberta Dyer
An experienced, results driven leader with excellent coaching and team building skills. Adaptable in a fast paced, demanding work environment. Driven to strive for quality results. Eager for investigative challenges and relish solving problems. Employs strong interpersonal skills for coaching and mentoring. Has leadership experience in banking as well as in community programs. Possess sound knowledge in: Delivering quality customer service Managing customer concerns, handling investigations and complaints Coaching/training/mentoring to drive results and meet sales/service targets Day to day operations and management of retail branch banking Retail branch banking compliance, government standards Retail branch banking audit/cash compliance Hiring, training, mentoring new frontline staff Staff career development; ongoing performance reviews and personal development plans
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