Roberta Ferreira

Background

About Roberta Ferreira

Highly motivated and results-oriented professional, with solid professional experience acquired over 28 years working in multinational companies.Strong background in strategic planning, customer services, project management, service delivery and operations. Solutions-driven experience in organizational transformations with strong ability to identify the need for change in priorities and take action to implement. Proven capacity building relationships and established credibility throughout the executive senior and regional team in order to be an effective listener and problem solver when necessary. Easy to work with changes and challenges.English and Spanish Fluent.Ease of learning, good communication and easy interpersonal relationship.Experience in building and managing high performance teams.Oriented to Continuous Improvement, ensuring that operational plans are in line with the high standards of customer satisfaction of the Business Strategy.10 years of experience working in the telecommunications and technology field managing a team of 20 Project Managers, working at all levels, staying connected to details, inspiring results, managing KPIs to serve and delight customers.Driven by passion.Passion for working with people and for people.Bringing Excellence to Customers! Every interaction matters.