Roberta Lee Govender
Membership Lead at Institute Of Risk Management South Africa - Irmsa
Based in City of Johannesburg, South Africa
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Seniority
Manager
Department
Sales & Business Development
Location
City of Johannesburg
Industry
Non-profit Organizations
Company size
56
Contact information
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r•••••••@irmsa.org.za
Phone
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Background
About Roberta Lee Govender
Membership Lead at The Institute of Risk Management SA: 2021 - date (previously senior membership coordinator: 2019 - 2021). I have worked with various professional bodies (NPO's) over the past 15 years and am truly passionate about high levels of professionalism, customer service and satisfaction. Some of my current responsibilities include but are not limited to- Membership data management - Processing and onboarding of new members - Annual validations of current member details - Managing the annual renewal process - Invoicing & credit note processing (YourMembership CRM system)- Managing member’s CPD records - Debt collection - Assistance with account enquiries - Completion of vendor applications & profiles (CSD, Ariba & Coupa Compliance to name a few)- Management of working committees/groups (agendas/minute taking, etc.)- Monthly reporting of membership statistics & debtors management to the CFO - Managing & reporting of membership statistics for the different regions - ICT proficient - Financial prudence – drafting & managing of the annual budget for the membership department - Assistance with onsite events for the Institute
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