Roberta Luciani
Leadership Team at Serco
Based in Rome, Italy
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Seniority
Director
Department
General Business & Management
Location
Rome
Industry
IT Services and IT Consulting
Company size
32K
Contact information
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r•••••••@serco.com
Phone
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Background
About Roberta Luciani
GOOD COMMUNICATION SKILLS, RELIABILITY TO WORK WITH LARGE GROUPS EXPERIENCED WORKING IN THE CUSTOMER SERVICE AREA. GOOD RELATIONSHIPS AND RESPONSIBILITY ACQUIRED. COORDINATION OF THE CUSTOMER SERVICE AREA TEAM, SHIFT AND HOLIDAYS ORGANIZATION. MANAGEMENT OF THE DAY-TO-DAY WORKLOAD. CONFIDENTIALITY AND SECURITY. ABILITY TO WORK UNDER PRESSURE. WILLING TO HELP COLLEGUES TO SOLVE SERVICE DELIVERY ISSUES. Specialties: Good PC Sws knowledge: OS (Win XP); Office tools (Ms Office 2003 Professional SR2), Office Automation and Browser: Lotus Notes 4.5.7, LN5, Domino 6.5 (Client, Designer and Administrator); Netscape Communicator 7.0, Internet Explorer 6. Communications: Ms Win ’95 TCP/IP stack. Sw control and distribution: SMS client 1.2. Backup/Restore: ADSM 3.1 (IBM). Antivirus: Norton Antivirus 5.0. Symantec Antivirus ver.
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