Roberto Arellano

Background

About Roberto Arellano

Fourteen years of experience in Strategic Information Technology Management, performing as the bridge between business and technology is my core competence. The satisfaction of the customer is the top priority. With extensive experience in stakeholder relations at all levels of software development and with High-Ranking Government Officials (C-level), staff, and customers, I excel at building strong, productive relationships. Currently as a Team Lead at an MSP company, I provide technical leadership and support, managing a team of technicians and ensuring seamless operations for a wide range of clients. I lead my team in troubleshooting IT issues, installing software and hardware, managing Microsoft 365 environments, and supporting business continuity. I’m involved in the development of IT solutions that drive innovation, guide my team to deliver top-notch services, and manage client relationships while ensuring risk management and security compliance. My focus is on driving team collaboration, maintaining high performance, and continuously improving processes to meet client needs effectively. With twenty-three years of experience in customer service and technical support, I am committed to delivering excellence and consistently exceeding expectations.