Roberto Castillo

Background

About Roberto Castillo

I lead organizations to OPERATIONAL EXCELLENCE. How? By: Studying the processes and looking for improvement opportunities and automation when possible. Driving Operational Rigor to make sure the processes are being followed, issues are being addressed and due dates, KPI´s and SLA´s being met. Listening to the teams to identify roadblocks that are preventing their ability to succeed and remove those roadblocks for them. Becoming a Trusted Partner. I establish strong relationships with my internal and external stakeholders. It is foundational to how I operate. My experience as a leader has taught me that leadership style must not be an “one size fits all” approach. I am capable of adapting my leadership style to the needs of the situation and stakeholders involved. I have earned a reputation for developing tactical and strategic partnerships with functional leaders to bridge the gap between operational decisions and financial targets. Key Areas of expertise: General & Operations Management Credit and Collections Call Center/Contact Center Management Team Leadership: Engagement, Mentorship, Talent Retention Process Optimization & Automation GBS, SSC, BPO and COE models Available to discuss new opportunities please contact me at rcastillo114@gmail.com